These terms and conditions do not affect your statutory rights.
You may return the goods to us within 14 days of receipt in mint condition and we will issue an immediate refund.
Alternatively and in accordance with the distance selling regulations we will be happy to provide a refund or exchange for any item provided. Please contact us within 7 working days of your order receipt via a durable form such as post. We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contract with us you are required to return any unwanted items to us within 30 days of cancellation. We can either arrange collection (at your cost) or you may arrange to return the items to us. Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.
Airflo promises to match any identical item genuinely advertised cheaper elsewhere by one of our competitors who have the item in stock. It is our company aim to encourage more people to use the Internet as a means of purchasing quality fishing tackle. As a result you will find some of the prices and deals on this site are more competitive than in our printed catalogue. Our price pledge refers to UK sourced products available ex stock and excludes magazine flag flap offers. We reserve the right not to offer our pledge on liquidated, end of line or OEM items, prices that have been printed incorrectly or prices when the supplier cannot supply owing to lack of stock. Price pledge refunds will be made in the form of discount/credit at the time of ordering.
Product Exchanges & Refunds
If you need to exchange a product for an alternative (for example if you have the incorrect size jacket) please do so by sending the unused and as new goods with the original packaging, all labels and tags back to us within 14 days of receipt by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods.
Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information and to process the return as quickly as possible. On receipt of the goods we will inspect the products to ensure they meet our requirements.
You are responsible for return postage costs to us and the goods must be in an unused and as new condition. We will pay for postage costs for the new item being returned to you except for orders outside of the UK. We reserve the right to refuse any return if they do not meet our conditions above. Please see below for further requirements.
Delivery: UK Customers
a) Orders are assigned varying P&P costs depending on the weight of the goods. b) 98% of all orders placed before 3pm Monday - Thursday are delivered within 1-2 working days. c) Light weight items (hooks, floats, lines etc) orders are charged £3.50 P&P. d) Medium weight items (reels, etc) orders are charged £5.95 P&P. e) Heavy weight items (rods, luggage etc) orders are charged £7.95 P&P.
N.B. If the wrong postage option is selected we will alter the postage cost during order fulfilment.
All prices quoted are in Sterling (UK Pounds) and include VAT at 20%. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site allowing you to be aware of them before ordering. Errors and omissions excepted. Our VAT registration number is 484 322 053.
We will endeavour to honour warranties for overseas customers. However, we will not be liable for extra shipping costs incurred for warranty claims outside the UK and would urge the customer to initially contact either the place of purchase or regional distributor if outside the UK.
Special Offers & Free Gifts
All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent. Only 1 free gift can be claimed per order.
Credit Card Payments
Unfortunately we do not accept Amex payments.
Making Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with subsitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.
How to place an order - Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button. This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button. From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button. On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receieve an error should you try to use these in any of the input boxes. Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportuninty to review your order details before placing your order by clicking Confirm Order.
Customers ordering from outside of the EU will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.
Errors and Omissions
In the rare event that there is an error on our site or in our catalogue, we reserve the right to cancel any order placed for the affected items.